Frequently Asked Questions

No, you do not have to pay for delivery As we offer Free Delivery all over United Kingdom.

Shipping Rates for the rest of the world will be automatically calculated on Checkout Page.   

Our standard delivery time is between 5 and 14 working days. 

Sometimes it may take longer! Please contact us if don’t receive your order in 14 days.

Yes, you can cancel an order in maximum 3 days after the order has been placed and you will receive a full refund!

If you are not completely satisfied with your purchase, we accept returns within 3 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a copy of your receipt or proof of purchase with the returned item.

To initiate a return, please contact our Customer Service team at to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be clearly marked on the outside of the package.

If you receive a damaged product, make sure you take pictures, keep the original packaging and send it back to SENDER. The shipping fees for sending an order back must be paid by your self. After sending the order back, contact us for a refund and make sure you’ll provide the prove of your RETURN. We, then after will process a full refund.

No! Creating an account 100% Free.

No, you can order as many products as you want or just a single product.

Yes, you payment details are secure! We are using a secure payment system (SPS) which is a specialised infrastructure that ensures the safe processing and transmission of financial transactions, particularly in digital spaces, and is important for mitigating risks such as fraud and unauthorised access. 

All personal information that we collect during the registration process or ordering from our website are strictly confidential. We do not share any personal data with third parties.  

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